{"id":15904,"date":"2026-08-28T23:13:35","date_gmt":"2026-08-28T21:13:35","guid":{"rendered":"https:\/\/aureo-collection.com\/report-a-problem-cs\/"},"modified":"2026-09-10T00:29:11","modified_gmt":"2026-09-09T22:29:11","slug":"report-a-problem-cs","status":"publish","type":"page","link":"https:\/\/aureo-collection.com\/cs\/report-a-problem-cs\/","title":{"rendered":"Nahl\u00e1sit probl\u00e9m s produktem"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_1507913087\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1254385107\">\n\n\t<div id=\"col-1565266690\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"aureo-legal\">\n<h1>Nahl\u00e1sit probl\u00e9m s produktem<\/h1>\n<p>Pokud m\u00e1te probl\u00e9m se sv\u00fdm produktem, m\u016f\u017eete ho zde nahl\u00e1sit. To zahrnuje produkty, kter\u00e9 jsou vadn\u00e9 nebo po\u0161kozen\u00e9, stejn\u011b jako nespr\u00e1vn\u00e9 nebo ne\u00fapln\u00e9 objedn\u00e1vky.<\/p>\n<p>M\u016f\u017eete nahl\u00e1sit probl\u00e9m, a\u0165 u\u017e jste si ho v\u0161imli, kdy\u017e produkt dorazil, nebo pozd\u011bji p\u0159i jeho pou\u017e\u00edv\u00e1n\u00ed.<\/p>\n<p>Nahl\u00e1\u0161en\u00ed probl\u00e9mu s produktem je odd\u011blen\u00e9 od 14denn\u00ed lh\u016fty na odstoupen\u00ed od smlouvy.<\/p>\n\t<div class=\"aureo-withdrawal aureo-claim\">\n\n\t\t\n\t\t\t\n\t\t\t<form class=\"aureo-withdrawal__form\" method=\"post\" enctype=\"multipart\/form-data\">\n\t\t\t\t<input type=\"hidden\" id=\"aureo_claim_nonce\" name=\"aureo_claim_nonce\" value=\"05337fa150\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/cs\/wp-json\/wp\/v2\/pages\/15904\" \/>\n\t\t\t\t<p class=\"aureo-withdrawal__field\">\n\t\t\t\t\t<label for=\"aureo-claim-order\">\u010c\u00edslo objedn\u00e1vky <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"text\" id=\"aureo-claim-order\" name=\"aureo_claim_order\" required autocomplete=\"off\"\n\t\t\t\t\t\tvalue=\"\">\n\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"aureo-withdrawal__field\">\n\t\t\t\t\t<label for=\"aureo-claim-email\">Emailov\u00e1 adresa pou\u017eit\u00e1 pro objedn\u00e1vku <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"email\" id=\"aureo-claim-email\" name=\"aureo_claim_email\" required autocomplete=\"email\"\n\t\t\t\t\t\tvalue=\"\">\n\t\t\t\t<\/p>\n\n\t\t\t\t\t\t\t\t<fieldset class=\"aureo-withdrawal__field aureo-withdrawal__conditions\">\n\t\t\t\t\t<legend>Jak\u00fd je probl\u00e9m? <span aria-hidden=\"true\">*<\/span><\/legend>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"damaged\" required >\n\t\t\t\t\t\t\t<span>Produkt je po\u0161kozen\u00fd<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"faulty_defective\" required >\n\t\t\t\t\t\t\t<span>Produkt je vadn\u00fd \/ nefunk\u010dn\u00ed<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"wrong_product\" required >\n\t\t\t\t\t\t\t<span>Obdr\u017eel jsem \u0161patn\u00fd produkt.<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"missing_items\" required >\n\t\t\t\t\t\t\t<span>Jedna nebo v\u00edce polo\u017eek\/p\u0159\u00edslu\u0161enstv\u00ed chyb\u00ed.<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"other\" required >\n\t\t\t\t\t\t\t<span>Jin\u00fd probl\u00e9m<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<\/fieldset>\n\n\t\t\t\t<p class=\"aureo-withdrawal__field\">\n\t\t\t\t\t<label for=\"aureo-claim-description\">Pros\u00edm, popi\u0161te probl\u00e9m. <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<span class=\"aureo-withdrawal__hint aureo-withdrawal__hint--before\">Pros\u00edm popi\u0161te, co se stalo a kter\u00e1 \u010d\u00e1st produktu je ovlivn\u011bna.<\/span>\n\t\t\t\t\t<textarea id=\"aureo-claim-description\" name=\"aureo_claim_description\" rows=\"5\" required\n\t\t\t\t\t\tmaxlength=\"4000\"><\/textarea>\n\t\t\t\t<\/p>\n\n\t\t\t\t<div class=\"aureo-withdrawal__field aureo-claim__upload\">\n\t\t\t\t\t<label for=\"aureo-claim-photos\">Nahrajte fotografie probl\u00e9mu <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<span class=\"aureo-withdrawal__hint aureo-withdrawal__hint--before\">Pros\u00edm, nahrajte jasn\u00e9 fotografie zobrazuj\u00edc\u00ed produkt a hl\u00e1\u0161en\u00fd probl\u00e9m.<\/span>\n\t\t\t\t\t<input type=\"file\" id=\"aureo-claim-photos\" name=\"aureo_claim_photos[]\" required multiple accept=\"image\/jpeg,image\/png,.jpg,.jpeg,.png\">\n\t\t\t\t\t<span class=\"aureo-withdrawal__hint\">\n\t\t\t\t\t\tJPG, JPEG nebo PNG. A\u017e 5 fotografi\u00ed, ka\u017ed\u00e1 5 MB nebo men\u0161\u00ed. M\u016f\u017eete je p\u0159id\u00e1vat po n\u011bkolika najednou.\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t<ul class=\"aureo-claim__photos\" id=\"aureo-claim-photo-list\"><\/ul>\n\t\t\t\t\t<p class=\"aureo-claim__upload-error\" id=\"aureo-claim-photo-error\" role=\"alert\" hidden><\/p>\n\t\t\t\t\t<p class=\"aureo-withdrawal__hint\" id=\"aureo-claim-photo-count\" aria-live=\"polite\"><\/p>\n\t\t\t\t<\/div>\n\n\t\t\t\t<p class=\"aureo-withdrawal__actions\">\n\t\t\t\t\t<button type=\"submit\" name=\"aureo_claim_submit\" value=\"1\" class=\"button primary\">\n\t\t\t\t\t\tOdeslat reklamaci produktu\t\t\t\t\t<\/button>\n\t\t\t\t<\/p>\n\t\t\t<\/form>\n\n\t\t\t<script>\n\t\t\t\/*\n\t\t\t * ACCUMULATING PHOTO PICKER.\n\t\t\t *\n\t\t\t * A file input REPLACES its selection every time the picker is used:\n\t\t\t * choose A, then choose B, and A is gone. Customers were losing\n\t\t\t * photos they believed they had attached. So the chosen files are\n\t\t\t * kept in an array here and written back into the input with a\n\t\t\t * DataTransfer, which means the input's own `files` -- the thing the\n\t\t\t * browser actually posts -- always equals the list on screen. There\n\t\t\t * is deliberately no separate \"preview\" state that could disagree\n\t\t\t * with what gets submitted.\n\t\t\t *\n\t\t\t * NONE OF THIS IS SECURITY. Everything below is convenience the\n\t\t\t * customer can bypass by disabling script; the server re-checks type,\n\t\t\t * bytes, size and count and remains the only authority.\n\t\t\t *\/\n\t\t\t( function () {\n\t\t\t\tvar input = document.getElementById( 'aureo-claim-photos' );\n\t\t\t\tvar list  = document.getElementById( 'aureo-claim-photo-list' );\n\t\t\t\tvar errEl = document.getElementById( 'aureo-claim-photo-error' );\n\t\t\t\tvar count = document.getElementById( 'aureo-claim-photo-count' );\n\n\t\t\t\tif ( ! input || ! list || ! window.DataTransfer ) { return; }\n\n\t\t\t\t\/\/ Without DataTransfer the input cannot be rewritten, so the\n\t\t\t\t\/\/ native (replacing) behaviour is left alone rather than shown a\n\t\t\t\t\/\/ list that would lie about what is being sent.\n\t\t\t\ttry { new DataTransfer(); } catch ( e ) { return; }\n\n\t\t\t\tvar MAX   = 5;\n\t\t\t\tvar BYTES = 5242880;\n\t\t\t\tvar OK    = { 'image\/jpeg': 1, 'image\/png': 1 };\n\t\t\t\tvar chosen = [];\n\t\t\t\tvar urls   = [];\n\n\t\t\t\tfunction say( message ) {\n\t\t\t\t\terrEl.textContent = message || '';\n\t\t\t\t\terrEl.hidden = ! message;\n\t\t\t\t}\n\n\t\t\t\tfunction same( a, b ) {\n\t\t\t\t\treturn a.name === b.name && a.size === b.size && a.lastModified === b.lastModified;\n\t\t\t\t}\n\n\t\t\t\tfunction sync() {\n\t\t\t\t\tvar dt = new DataTransfer();\n\t\t\t\t\tchosen.forEach( function ( f ) { dt.items.add( f ); } );\n\t\t\t\t\tinput.files = dt.files;\n\n\t\t\t\t\turls.forEach( URL.revokeObjectURL );\n\t\t\t\t\turls = [];\n\t\t\t\t\tlist.textContent = '';\n\n\t\t\t\t\tchosen.forEach( function ( file, i ) {\n\t\t\t\t\t\tvar li  = document.createElement( 'li' );\n\t\t\t\t\t\tvar img = document.createElement( 'img' );\n\t\t\t\t\t\tvar url = URL.createObjectURL( file );\n\t\t\t\t\t\turls.push( url );\n\t\t\t\t\t\timg.src = url;\n\t\t\t\t\t\timg.alt = '';           \/\/ decorative: the filename carries the meaning\n\t\t\t\t\t\timg.className = 'aureo-claim__thumb';\n\n\t\t\t\t\t\tvar name = document.createElement( 'span' );\n\t\t\t\t\t\tname.className = 'aureo-claim__filename';\n\t\t\t\t\t\tname.textContent = file.name;\n\n\t\t\t\t\t\tvar btn = document.createElement( 'button' );\n\t\t\t\t\t\tbtn.type = 'button';\n\t\t\t\t\t\tbtn.className = 'aureo-claim__remove';\n\t\t\t\t\t\tbtn.textContent = \"Odstranit\";\n\t\t\t\t\t\t\/\/ The visible word is \"Remove\" for everyone; the\n\t\t\t\t\t\t\/\/ accessible name says WHICH photo, because five\n\t\t\t\t\t\t\/\/ identical \"Remove\" buttons are useless read aloud.\n\t\t\t\t\t\tbtn.setAttribute( 'aria-label', btn.textContent + ' ' + file.name );\n\t\t\t\t\t\tbtn.addEventListener( 'click', function () {\n\t\t\t\t\t\t\tchosen.splice( i, 1 );\n\t\t\t\t\t\t\tsay( '' );\n\t\t\t\t\t\t\tsync();\n\t\t\t\t\t\t\tinput.focus();\n\t\t\t\t\t\t} );\n\n\t\t\t\t\t\tli.appendChild( img );\n\t\t\t\t\t\tli.appendChild( name );\n\t\t\t\t\t\tli.appendChild( btn );\n\t\t\t\t\t\tlist.appendChild( li );\n\t\t\t\t\t} );\n\n\t\t\t\t\tcount.textContent = chosen.length\n\t\t\t\t\t\t? chosen.length + \" z \" + MAX + \" vybran\\u00e9 fotografie.\"\t\t\t\t\t\t: '';\n\t\t\t\t}\n\n\t\t\t\tinput.addEventListener( 'change', function () {\n\t\t\t\t\tvar incoming = Array.prototype.slice.call( input.files );\n\t\t\t\t\tvar rejected = { type: 0, size: 0, dupe: 0 };\n\t\t\t\t\tvar full     = false;\n\n\t\t\t\t\tincoming.forEach( function ( file ) {\n\t\t\t\t\t\tif ( chosen.length >= MAX ) { full = true; return; }\n\t\t\t\t\t\tif ( ! OK[ file.type ] ) { rejected.type++; return; }\n\t\t\t\t\t\tif ( file.size > BYTES ) { rejected.size++; return; }\n\t\t\t\t\t\tif ( chosen.some( function ( f ) { return same( f, file ); } ) ) { rejected.dupe++; return; }\n\t\t\t\t\t\tchosen.push( file );\n\t\t\t\t\t} );\n\n\t\t\t\t\t\/*\n\t\t\t\t\t * Say what was dropped and why. Silently discarding a photo\n\t\t\t\t\t * the customer believes they attached is the failure this\n\t\t\t\t\t * whole change exists to fix, so it must not reappear here.\n\t\t\t\t\t *\/\n\t\t\t\t\tvar problems = [];\n\t\t\t\t\tif ( full ) { problems.push( \"M\\u016f\\u017eete nahr\\u00e1t a\\u017e 5 fotografi\\u00ed.\" ); }\n\t\t\t\t\tif ( rejected.type ) { problems.push( \"Fotografie mus\\u00ed b\\u00fdt ve form\\u00e1tu JPG, JPEG nebo PNG.\" ); }\n\t\t\t\t\tif ( rejected.size ) { problems.push( \"Ka\\u017ed\\u00e1 fotografie mus\\u00ed m\\u00edt velikost 5 MB nebo men\\u0161\\u00ed.\" ); }\n\t\t\t\t\tif ( rejected.dupe ) { problems.push( \"That photo was already selected.\" ); }\n\n\t\t\t\t\tsay( problems.join( ' ' ) );\n\t\t\t\t\tsync();\n\t\t\t\t} );\n\t\t\t}() );\n\t\t\t<\/script>\n\n\t\t\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1507913087 {\n  padding-top: 120px;\n  padding-bottom: 120px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"<p>Nahl\u00e1sit probl\u00e9m s produktem Pokud m\u00e1te probl\u00e9m se sv\u00fdm produktem, m\u016f\u017eete ho zde nahl\u00e1sit. To zahrnuje produkty, kter\u00e9 jsou vadn\u00e9 nebo po\u0161kozen\u00e9, stejn\u011b jako nespr\u00e1vn\u00e9 nebo ne\u00fapln\u00e9 objedn\u00e1vky. M\u016f\u017eete nahl\u00e1sit probl\u00e9m, a\u0165 u\u017e jste si ho v\u0161imli, kdy\u017e produkt dorazil, nebo pozd\u011bji p\u0159i jeho pou\u017e\u00edv\u00e1n\u00ed. Nahl\u00e1\u0161en\u00ed probl\u00e9mu s produktem je odd\u011blen\u00e9 od 14denn\u00ed lh\u016fty na [&#8230;]\n","protected":false},"author":1056,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15904","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/aureo-collection.com\/cs\/wp-json\/wp\/v2\/pages\/15904","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aureo-collection.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aureo-collection.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aureo-collection.com\/cs\/wp-json\/wp\/v2\/users\/1056"}],"replies":[{"embeddable":true,"href":"https:\/\/aureo-collection.com\/cs\/wp-json\/wp\/v2\/comments?post=15904"}],"version-history":[{"count":1,"href":"https:\/\/aureo-collection.com\/cs\/wp-json\/wp\/v2\/pages\/15904\/revisions"}],"predecessor-version":[{"id":16183,"href":"https:\/\/aureo-collection.com\/cs\/wp-json\/wp\/v2\/pages\/15904\/revisions\/16183"}],"wp:attachment":[{"href":"https:\/\/aureo-collection.com\/cs\/wp-json\/wp\/v2\/media?parent=15904"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}