{"id":40034,"date":"2026-06-02T10:22:11","date_gmt":"2026-06-02T08:22:11","guid":{"rendered":"https:\/\/aureo-collection.com\/shipping-returns-cs\/"},"modified":"2026-10-27T00:35:00","modified_gmt":"2026-10-26T23:35:00","slug":"shipping-returns-cs","status":"publish","type":"page","link":"https:\/\/aureo-collection.com\/cs\/shipping-returns-cs\/","title":{"rendered":"Doprava a Vr\u00e1cen\u00ed"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_410462390\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1843813962\">\n\n\t<div id=\"col-71531007\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"aureo-legal\">\n<h1>Doprava a Vr\u00e1cen\u00ed<\/h1>\n<p class=\"aureo-legal-updated\"><strong>Posledn\u00ed aktualizace: 30. z\u00e1\u0159\u00ed 2026<\/strong><\/p>\n<h2>Doprava<\/h2>\n<h3>Kde doru\u010dujeme<\/h3>\n<p>Doru\u010dujeme na podporovan\u00e9 destinace v r\u00e1mci Evropsk\u00e9 unie.<\/p>\n<p>V sou\u010dasn\u00e9 dob\u011b nedod\u00e1v\u00e1me do:<\/p>\n<ul>\n<li>Kypr a Malta;<\/li>\n<li>Kan\u00e1rsk\u00e9 ostrovy, Ceuta a Melilla;<\/li>\n<li>Madeira a Azory;<\/li>\n<li>\u00c5land;<\/li>\n<li>B\u00fcsingen a Helgoland;<\/li>\n<li>Hora Athos;<\/li>\n<li>Livigno a Campione d&#8217;Italia;<\/li>\n<li>Guadeloupe, Francouzsk\u00e1 Guiana, Martinik, Mayotte, R\u00e9union a Saint-Martin.<\/li>\n<\/ul>\n<p>Pokud na va\u0161i adresu nedod\u00e1v\u00e1me, p\u0159i pokladn\u011b nebude k dispozici \u017e\u00e1dn\u00e1 mo\u017enost doru\u010den\u00ed.<\/p>\n<h3>N\u00e1klady na doru\u010den\u00ed<\/h3>\n<p>Doprava je zdarma.<\/p>\n<h3>V\u00edce bal\u00edk\u016f<\/h3>\n<p>Va\u0161e objedn\u00e1vka m\u016f\u017ee dorazit ve v\u00edce ne\u017e jednom bal\u00ed\u010dku. To nezp\u016fsob\u00ed \u017e\u00e1dn\u00e9 dal\u0161\u00ed poplatky za dopravu.<\/p>\n<p>Dostupn\u00e9 metody doru\u010den\u00ed jsou zobrazeny p\u0159i pokladn\u011b p\u0159ed t\u00edm, ne\u017e zad\u00e1te svou objedn\u00e1vku.<\/p>\n<h2>Zpracov\u00e1n\u00ed objedn\u00e1vek<\/h2>\n<p>Va\u0161i objedn\u00e1vku p\u0159iprav\u00edme k odesl\u00e1n\u00ed, jakmile bude platba \u00fasp\u011b\u0161n\u011b p\u0159ijata.<\/p>\n<p>Kde je k dispozici potvrzen\u00ed o odesl\u00e1n\u00ed nebo informace o sledov\u00e1n\u00ed va\u0161\u00ed objedn\u00e1vky, za\u0161leme v\u00e1m je e-mailem.<\/p>\n<h2>Odhadovan\u00e9 doru\u010den\u00ed<\/h2>\n<p>Objedn\u00e1vky jsou obvykle doru\u010dov\u00e1ny do 3\u20137 pracovn\u00edch dn\u016f. Doba doru\u010den\u00ed se m\u016f\u017ee li\u0161it v z\u00e1vislosti na c\u00edlov\u00e9 destinaci, dostupnosti produktu a p\u0159epravci. Tento \u010dasov\u00fd r\u00e1mec je odhad a nen\u00ed zaru\u010den\u00fdm datem doru\u010den\u00ed.<\/p>\n<p>Doru\u010den\u00ed m\u016f\u017ee ob\u010das ovlivnit dostupnost produktu, zpo\u017ed\u011bn\u00ed p\u0159epravce, st\u00e1tn\u00ed sv\u00e1tky, po\u010das\u00ed, neobvykle vysok\u00e9 objemy objedn\u00e1vek nebo jin\u00e9 okolnosti mimo na\u0161i p\u0159im\u011b\u0159enou kontrolu.<\/p>\n<h2>Pr\u00e1vo na odstoupen\u00ed<\/h2>\n<p>Pokud nakupujete jako spot\u0159ebitel, m\u00e1te pr\u00e1vo odstoupit od sv\u00e9ho n\u00e1kupu bez ud\u00e1n\u00ed d\u016fvodu do 14 dn\u016f od obdr\u017een\u00ed zbo\u017e\u00ed, s v\u00fdhradou z\u00e1konn\u00fdch v\u00fdjimek.<\/p>\n<p>Pokud jsou zbo\u017e\u00ed ze stejn\u00e9 objedn\u00e1vky dod\u00e1na samostatn\u011b, 14denn\u00ed lh\u016fta za\u010d\u00edn\u00e1, kdy\u017e obdr\u017e\u00edte posledn\u00ed polo\u017eku. Pokud produkt sest\u00e1v\u00e1 z n\u011bkolika \u010d\u00e1st\u00ed nebo kus\u016f dodan\u00fdch samostatn\u011b, lh\u016fta za\u010d\u00edn\u00e1, kdy\u017e obdr\u017e\u00edte posledn\u00ed \u010d\u00e1st nebo kus.<\/p>\n<p>Abyste uplatnili sv\u00e9 pr\u00e1vo na odstoupen\u00ed od smlouvy, mus\u00edte n\u00e1s informovat do 14 dn\u016f od obdr\u017een\u00ed zbo\u017e\u00ed.<\/p>\n<p>M\u016f\u017eete to ud\u011blat takto:<\/p>\n<ul>\n<li>vypln\u011bn\u00edm na\u0161eho <a href=\"https:\/\/aureo-collection.com\/cs\/withdraw-from-contract-cs\/\">Formul\u00e1\u0159e pro odstoupen\u00ed<\/a> (preferovan\u00e1 mo\u017enost); nebo<\/li>\n<li>kontaktujte n\u00e1s na <a href=\"mailto:info@aureo-collection.com\">info@aureo-collection.com<\/a>. V\u00e1\u0161 e-mail mus\u00ed obsahovat va\u0161e \u010d\u00edslo objedn\u00e1vky, e-mailovou adresu pou\u017eitou pro objedn\u00e1vku a jasn\u00e9 prohl\u00e1\u0161en\u00ed, \u017ee si p\u0159ejete odstoupit od koup\u011b.<\/li>\n<\/ul>\n<p>Pokud stahujete pouze \u010d\u00e1st objedn\u00e1vky, pros\u00edm tak\u00e9 uve\u010fte dot\u010denou polo\u017eku nebo polo\u017eky.<\/p>\n<h2>Vr\u00e1cen\u00ed zbo\u017e\u00ed po odstoupen\u00ed<\/h2>\n<p>Po ozn\u00e1men\u00ed, \u017ee si p\u0159ejete odstoupit od sv\u00e9 koup\u011b, mus\u00edte zbo\u017e\u00ed vr\u00e1tit do 14 dn\u016f.<\/p>\n<p>Poskytneme adresu pro vr\u00e1cen\u00ed a pokyny k vr\u00e1cen\u00ed.<\/p>\n<p>P\u0159i sta\u017een\u00ed z d\u016fvodu zm\u011bny n\u00e1zoru nesete p\u0159\u00edm\u00e9 n\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed.<\/p>\n<h2>Stav zbo\u017e\u00ed vr\u00e1cen\u00e9ho po sta\u017een\u00ed<\/h2>\n<p>M\u016f\u017eete produkt prozkoumat a manipulovat s n\u00edm v rozsahu, kter\u00fd je rozumn\u011b nezbytn\u00fd k ur\u010den\u00ed jeho povahy, vlastnost\u00ed a funkce.<\/p>\n<p>Pokud byl produkt dod\u00e1n s p\u0159\u00edslu\u0161enstv\u00edm, komponenty nebo origin\u00e1ln\u00edm obalem produktu, mus\u00ed b\u00fdt tak\u00e9 vr\u00e1ceny. Vn\u011bj\u0161\u00ed p\u0159epravn\u00ed obal nen\u00ed vy\u017eadov\u00e1n.<\/p>\n<p>Pokud se s produktem manipulovalo nad r\u00e1mec toho, co je rozumn\u011b nezbytn\u00e9 k ur\u010den\u00ed jeho povahy, vlastnost\u00ed a funkce, m\u016f\u017ee b\u00fdt vr\u00e1cen\u00ed pen\u011bz sn\u00ed\u017eeno, aby odr\u00e1\u017eelo vzniklou ztr\u00e1tu na hodnot\u011b.<\/p>\n<p>Pokud chyb\u00ed jak\u00fdkoli dopln\u011bk, komponent nebo origin\u00e1ln\u00ed obal produktu dodan\u00fd s produktem, m\u016f\u017ee b\u00fdt vr\u00e1cen\u00ed pen\u011bz sn\u00ed\u017eeno, aby odr\u00e1\u017eelo vzniklou ztr\u00e1tu na hodnot\u011b.<\/p>\n<h2>Vr\u00e1cen\u00ed pen\u011bz po odstoupen\u00ed od smlouvy<\/h2>\n<p>Jakmile obdr\u017e\u00edme vr\u00e1cen\u00e9 zbo\u017e\u00ed, zkontrolujeme je, abychom potvrdili jejich stav a \u017ee byly vr\u00e1ceny polo\u017eky dodan\u00e9 s produktem.<\/p>\n<p>Pokud je v\u0161e v po\u0159\u00e1dku, vr\u00e1t\u00edme celou \u010d\u00e1stku.<\/p>\n<p>Pokud se s produktem manipulovalo nad r\u00e1mec toho, co je rozumn\u011b nezbytn\u00e9 k ur\u010den\u00ed jeho povahy, vlastnost\u00ed a funkce, nebo pokud chyb\u00ed jak\u00fdkoli dopln\u011bk, komponent nebo origin\u00e1ln\u00ed obal produktu, m\u016f\u017ee b\u00fdt vr\u00e1cen\u00ed pen\u011bz sn\u00ed\u017eeno, aby odr\u00e1\u017eelo vzniklou ztr\u00e1tu na hodnot\u011b.<\/p>\n<p>Vr\u00e1t\u00edme pen\u00edze po kontrole, v r\u00e1mci \u010dasov\u00fdch limit\u016f stanoven\u00fdch platn\u00fdm spot\u0159ebitelsk\u00fdm pr\u00e1vem.<\/p>\n<p>Pen\u00edze vrac\u00edme stejnou platebn\u00ed metodou, jak\u00e1 byla pou\u017eita p\u0159i p\u016fvodn\u00edm n\u00e1kupu, pokud se nedohodneme jinak.<\/p>\n<h2>Viditeln\u00e9 po\u0161kozen\u00ed p\u0159i dod\u00e1n\u00ed<\/h2>\n<p>Pokud produkt nebo bal\u00ed\u010dek doraz\u00ed s viditeln\u00fdm po\u0161kozen\u00edm, kontaktujte n\u00e1s do 48 hodin od doru\u010den\u00ed a uve\u010fte sv\u00e9 \u010d\u00edslo objedn\u00e1vky a fotografie, kter\u00e9 ukazuj\u00ed, kde je to relevantn\u00ed:<\/p>\n<ul>\n<li>\u0161koda;<\/li>\n<li>produkt;<\/li>\n<li>obal produktu;<\/li>\n<li>vn\u011bj\u0161\u00ed p\u0159epravn\u00ed obal;<\/li>\n<li>n\u00e1lepka na z\u00e1silku.<\/li>\n<\/ul>\n<p>Uchovejte produkt a relevantn\u00ed obal, dokud neprozkoum\u00e1me d\u016fkazy a neposkytneme dal\u0161\u00ed pokyny.<\/p>\n<p>Prozkoum\u00e1me d\u016fkazy a poskytneme pokyny, co d\u011blat d\u00e1l.<\/p>\n<h2>Nespr\u00e1vn\u00e1 polo\u017eka<\/h2>\n<p>Pokud obdr\u017e\u00edte polo\u017eku, kter\u00e1 se li\u0161\u00ed od t\u00e9, kterou jste objednali, pros\u00edm, kontaktujte n\u00e1s a uve\u010fte sv\u00e9 \u010d\u00edslo objedn\u00e1vky a fotografii obdr\u017een\u00e9 polo\u017eky.<\/p>\n<p>Zajist\u00edme a zaplat\u00edme za vr\u00e1cen\u00ed. Po\u0161leme v\u00e1m spr\u00e1vnou polo\u017eku nebo, pokud nebude k dispozici, vr\u00e1t\u00edme pen\u00edze.<\/p>\n<h2>Vad\u00ed po 14denn\u00ed lh\u016ft\u011b na odstoupen\u00ed od smlouvy<\/h2>\n<p>Pokud se z\u00e1vada projev\u00ed po uplynut\u00ed 14denn\u00ed lh\u016fty pro vr\u00e1cen\u00ed, pros\u00edm, kontaktujte n\u00e1s, jakmile se o n\u00ed dozv\u00edte.<\/p>\n<p>Va\u0161e z\u00e1konn\u00e9 pr\u00e1va t\u00fdkaj\u00edc\u00ed se vadn\u00e9ho zbo\u017e\u00ed se tak\u00e9 vztahuj\u00ed na prvn\u00edch 14 dn\u00ed a jsou odd\u011blena od va\u0161eho pr\u00e1va na odstoupen\u00ed.<\/p>\n<p>Jsme odpov\u011bdn\u00ed za vady, kter\u00e9 zbo\u017e\u00ed m\u00e1 p\u0159i dod\u00e1n\u00ed a kter\u00e9 se projev\u00ed do dvou let od dod\u00e1n\u00ed, v souladu s platn\u00fdm spot\u0159ebitelsk\u00fdm pr\u00e1vem.<\/p>\n<p>Kde jsme odpov\u011bdn\u00ed za vadn\u00fd produkt, zajist\u00edme a zaplat\u00edme za pot\u0159ebn\u00e9 vr\u00e1cen\u00ed.<\/p>\n<p>Po\u0161kozen\u00ed zp\u016fsoben\u00e9 nespr\u00e1vn\u00fdm pou\u017eit\u00edm, n\u00e1hodn\u00fdm po\u0161kozen\u00edm, neopr\u00e1vn\u011bnou \u00fapravou nebo b\u011b\u017en\u00fdm opot\u0159eben\u00edm se nepova\u017euje za vadu, za kterou jsme odpov\u011bdn\u00ed.<\/p>\n<h2>Kontakt<\/h2>\n<p>AUREO Collection<br \/>\nprovozov\u00e1no bizcommerce s. r. o.<br \/>\nEmail: <a href=\"mailto:info@aureo-collection.com\">info@aureo-collection.com<\/a><\/p>\n<p>Pod\u00edvejte se tak\u00e9 na na\u0161e <a href=\"https:\/\/aureo-collection.com\/cs\/terms-conditions-cs\/\">Podm\u00ednky a ujedn\u00e1n\u00ed<\/a> a <a href=\"https:\/\/aureo-collection.com\/cs\/privacy-policy-cs\/\">Z\u00e1sady ochrany osobn\u00edch \u00fadaj\u016f<\/a>.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_410462390 {\n  padding-top: 130px;\n  padding-bottom: 130px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-transparent-header.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-40034","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/aureo-collection.com\/cs\/wp-json\/wp\/v2\/pages\/40034","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aureo-collection.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aureo-collection.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/aureo-collection.com\/cs\/wp-json\/wp\/v2\/comments?post=40034"}],"version-history":[{"count":5,"href":"https:\/\/aureo-collection.com\/cs\/wp-json\/wp\/v2\/pages\/40034\/revisions"}],"predecessor-version":[{"id":221394,"href":"https:\/\/aureo-collection.com\/cs\/wp-json\/wp\/v2\/pages\/40034\/revisions\/221394"}],"wp:attachment":[{"href":"https:\/\/aureo-collection.com\/cs\/wp-json\/wp\/v2\/media?parent=40034"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}