{"id":15917,"date":"2026-08-28T23:13:35","date_gmt":"2026-08-28T21:13:35","guid":{"rendered":"https:\/\/aureo-collection.com\/report-a-problem-de\/"},"modified":"2026-09-10T00:29:34","modified_gmt":"2026-09-09T22:29:34","slug":"report-a-problem-de","status":"publish","type":"page","link":"https:\/\/aureo-collection.com\/de\/report-a-problem-de\/","title":{"rendered":"Ein Problem mit dem Produkt melden"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_903064935\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-6839388\">\n\n\t<div id=\"col-2060346068\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"aureo-legal\">\n<h1>Ein Problem mit dem Produkt melden<\/h1>\n<p>Wenn es ein Problem mit Ihrem Produkt gibt, k\u00f6nnen Sie es hier melden. Dies umfasst fehlerhafte oder besch\u00e4digte Produkte sowie falsche oder unvollst\u00e4ndige Bestellungen.<\/p>\n<p>Sie k\u00f6nnen ein Problem melden, egal ob Sie es bemerkt haben, als das Produkt ankam, oder sp\u00e4ter bei der Benutzung.<\/p>\n<p>Die Meldung eines Produktproblems ist unabh\u00e4ngig vom 14-t\u00e4gigen Widerrufsrecht.<\/p>\n\t<div class=\"aureo-withdrawal aureo-claim\">\n\n\t\t\n\t\t\t\n\t\t\t<form class=\"aureo-withdrawal__form\" method=\"post\" enctype=\"multipart\/form-data\">\n\t\t\t\t<input type=\"hidden\" id=\"aureo_claim_nonce\" name=\"aureo_claim_nonce\" value=\"e6902c537c\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/de\/wp-json\/wp\/v2\/pages\/15917\" \/>\n\t\t\t\t<p class=\"aureo-withdrawal__field\">\n\t\t\t\t\t<label for=\"aureo-claim-order\">Bestellnummer <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"text\" id=\"aureo-claim-order\" name=\"aureo_claim_order\" required autocomplete=\"off\"\n\t\t\t\t\t\tvalue=\"\">\n\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"aureo-withdrawal__field\">\n\t\t\t\t\t<label for=\"aureo-claim-email\">E-Mail-Adresse, die f\u00fcr die Bestellung verwendet wurde <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"email\" id=\"aureo-claim-email\" name=\"aureo_claim_email\" required autocomplete=\"email\"\n\t\t\t\t\t\tvalue=\"\">\n\t\t\t\t<\/p>\n\n\t\t\t\t\t\t\t\t<fieldset class=\"aureo-withdrawal__field aureo-withdrawal__conditions\">\n\t\t\t\t\t<legend>Was ist das Problem? <span aria-hidden=\"true\">*<\/span><\/legend>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"damaged\" required >\n\t\t\t\t\t\t\t<span>Das Produkt ist besch\u00e4digt.<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"faulty_defective\" required >\n\t\t\t\t\t\t\t<span>Das Produkt ist fehlerhaft \/ defekt<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"wrong_product\" required >\n\t\t\t\t\t\t\t<span>Ich habe das falsche Produkt erhalten.<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"missing_items\" required >\n\t\t\t\t\t\t\t<span>Ein oder mehrere Artikel\/Zubeh\u00f6rteile fehlen.<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"other\" required >\n\t\t\t\t\t\t\t<span>Anderes Problem<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<\/fieldset>\n\n\t\t\t\t<p class=\"aureo-withdrawal__field\">\n\t\t\t\t\t<label for=\"aureo-claim-description\">Bitte beschreiben Sie das Problem. <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<span class=\"aureo-withdrawal__hint aureo-withdrawal__hint--before\">Bitte beschreiben Sie, was passiert ist und welcher Teil des Produkts betroffen ist.<\/span>\n\t\t\t\t\t<textarea id=\"aureo-claim-description\" name=\"aureo_claim_description\" rows=\"5\" required\n\t\t\t\t\t\tmaxlength=\"4000\"><\/textarea>\n\t\t\t\t<\/p>\n\n\t\t\t\t<div class=\"aureo-withdrawal__field aureo-claim__upload\">\n\t\t\t\t\t<label for=\"aureo-claim-photos\">Laden Sie Fotos des Problems hoch. <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<span class=\"aureo-withdrawal__hint aureo-withdrawal__hint--before\">Bitte laden Sie klare Fotos hoch, die das Produkt und das gemeldete Problem zeigen.<\/span>\n\t\t\t\t\t<input type=\"file\" id=\"aureo-claim-photos\" name=\"aureo_claim_photos[]\" required multiple accept=\"image\/jpeg,image\/png,.jpg,.jpeg,.png\">\n\t\t\t\t\t<span class=\"aureo-withdrawal__hint\">\n\t\t\t\t\t\tJPG, JPEG oder PNG. Bis zu 5 Fotos, jeweils 5 MB oder kleiner. Sie k\u00f6nnen sie ein paar auf einmal hinzuf\u00fcgen.\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t<ul class=\"aureo-claim__photos\" id=\"aureo-claim-photo-list\"><\/ul>\n\t\t\t\t\t<p class=\"aureo-claim__upload-error\" id=\"aureo-claim-photo-error\" role=\"alert\" hidden><\/p>\n\t\t\t\t\t<p class=\"aureo-withdrawal__hint\" id=\"aureo-claim-photo-count\" aria-live=\"polite\"><\/p>\n\t\t\t\t<\/div>\n\n\t\t\t\t<p class=\"aureo-withdrawal__actions\">\n\t\t\t\t\t<button type=\"submit\" name=\"aureo_claim_submit\" value=\"1\" class=\"button primary\">\n\t\t\t\t\t\tProduktanspruch einreichen\t\t\t\t\t<\/button>\n\t\t\t\t<\/p>\n\t\t\t<\/form>\n\n\t\t\t<script>\n\t\t\t\/*\n\t\t\t * ACCUMULATING PHOTO PICKER.\n\t\t\t *\n\t\t\t * A file input REPLACES its selection every time the picker is used:\n\t\t\t * choose A, then choose B, and A is gone. Customers were losing\n\t\t\t * photos they believed they had attached. So the chosen files are\n\t\t\t * kept in an array here and written back into the input with a\n\t\t\t * DataTransfer, which means the input's own `files` -- the thing the\n\t\t\t * browser actually posts -- always equals the list on screen. There\n\t\t\t * is deliberately no separate \"preview\" state that could disagree\n\t\t\t * with what gets submitted.\n\t\t\t *\n\t\t\t * NONE OF THIS IS SECURITY. Everything below is convenience the\n\t\t\t * customer can bypass by disabling script; the server re-checks type,\n\t\t\t * bytes, size and count and remains the only authority.\n\t\t\t *\/\n\t\t\t( function () {\n\t\t\t\tvar input = document.getElementById( 'aureo-claim-photos' );\n\t\t\t\tvar list  = document.getElementById( 'aureo-claim-photo-list' );\n\t\t\t\tvar errEl = document.getElementById( 'aureo-claim-photo-error' );\n\t\t\t\tvar count = document.getElementById( 'aureo-claim-photo-count' );\n\n\t\t\t\tif ( ! input || ! list || ! window.DataTransfer ) { return; }\n\n\t\t\t\t\/\/ Without DataTransfer the input cannot be rewritten, so the\n\t\t\t\t\/\/ native (replacing) behaviour is left alone rather than shown a\n\t\t\t\t\/\/ list that would lie about what is being sent.\n\t\t\t\ttry { new DataTransfer(); } catch ( e ) { return; }\n\n\t\t\t\tvar MAX   = 5;\n\t\t\t\tvar BYTES = 5242880;\n\t\t\t\tvar OK    = { 'image\/jpeg': 1, 'image\/png': 1 };\n\t\t\t\tvar chosen = [];\n\t\t\t\tvar urls   = [];\n\n\t\t\t\tfunction say( message ) {\n\t\t\t\t\terrEl.textContent = message || '';\n\t\t\t\t\terrEl.hidden = ! message;\n\t\t\t\t}\n\n\t\t\t\tfunction same( a, b ) {\n\t\t\t\t\treturn a.name === b.name && a.size === b.size && a.lastModified === b.lastModified;\n\t\t\t\t}\n\n\t\t\t\tfunction sync() {\n\t\t\t\t\tvar dt = new DataTransfer();\n\t\t\t\t\tchosen.forEach( function ( f ) { dt.items.add( f ); } );\n\t\t\t\t\tinput.files = dt.files;\n\n\t\t\t\t\turls.forEach( URL.revokeObjectURL );\n\t\t\t\t\turls = [];\n\t\t\t\t\tlist.textContent = '';\n\n\t\t\t\t\tchosen.forEach( function ( file, i ) {\n\t\t\t\t\t\tvar li  = document.createElement( 'li' );\n\t\t\t\t\t\tvar img = document.createElement( 'img' );\n\t\t\t\t\t\tvar url = URL.createObjectURL( file );\n\t\t\t\t\t\turls.push( url );\n\t\t\t\t\t\timg.src = url;\n\t\t\t\t\t\timg.alt = '';           \/\/ decorative: the filename carries the meaning\n\t\t\t\t\t\timg.className = 'aureo-claim__thumb';\n\n\t\t\t\t\t\tvar name = document.createElement( 'span' );\n\t\t\t\t\t\tname.className = 'aureo-claim__filename';\n\t\t\t\t\t\tname.textContent = file.name;\n\n\t\t\t\t\t\tvar btn = document.createElement( 'button' );\n\t\t\t\t\t\tbtn.type = 'button';\n\t\t\t\t\t\tbtn.className = 'aureo-claim__remove';\n\t\t\t\t\t\tbtn.textContent = \"Entfernen\";\n\t\t\t\t\t\t\/\/ The visible word is \"Remove\" for everyone; the\n\t\t\t\t\t\t\/\/ accessible name says WHICH photo, because five\n\t\t\t\t\t\t\/\/ identical \"Remove\" buttons are useless read aloud.\n\t\t\t\t\t\tbtn.setAttribute( 'aria-label', btn.textContent + ' ' + file.name );\n\t\t\t\t\t\tbtn.addEventListener( 'click', function () {\n\t\t\t\t\t\t\tchosen.splice( i, 1 );\n\t\t\t\t\t\t\tsay( '' );\n\t\t\t\t\t\t\tsync();\n\t\t\t\t\t\t\tinput.focus();\n\t\t\t\t\t\t} );\n\n\t\t\t\t\t\tli.appendChild( img );\n\t\t\t\t\t\tli.appendChild( name );\n\t\t\t\t\t\tli.appendChild( btn );\n\t\t\t\t\t\tlist.appendChild( li );\n\t\t\t\t\t} );\n\n\t\t\t\t\tcount.textContent = chosen.length\n\t\t\t\t\t\t? chosen.length + \" von \" + MAX + \" Fotos ausgew\\u00e4hlt.\"\t\t\t\t\t\t: '';\n\t\t\t\t}\n\n\t\t\t\tinput.addEventListener( 'change', function () {\n\t\t\t\t\tvar incoming = Array.prototype.slice.call( input.files );\n\t\t\t\t\tvar rejected = { type: 0, size: 0, dupe: 0 };\n\t\t\t\t\tvar full     = false;\n\n\t\t\t\t\tincoming.forEach( function ( file ) {\n\t\t\t\t\t\tif ( chosen.length >= MAX ) { full = true; return; }\n\t\t\t\t\t\tif ( ! OK[ file.type ] ) { rejected.type++; return; }\n\t\t\t\t\t\tif ( file.size > BYTES ) { rejected.size++; return; }\n\t\t\t\t\t\tif ( chosen.some( function ( f ) { return same( f, file ); } ) ) { rejected.dupe++; return; }\n\t\t\t\t\t\tchosen.push( file );\n\t\t\t\t\t} );\n\n\t\t\t\t\t\/*\n\t\t\t\t\t * Say what was dropped and why. Silently discarding a photo\n\t\t\t\t\t * the customer believes they attached is the failure this\n\t\t\t\t\t * whole change exists to fix, so it must not reappear here.\n\t\t\t\t\t *\/\n\t\t\t\t\tvar problems = [];\n\t\t\t\t\tif ( full ) { problems.push( \"Sie k\\u00f6nnen bis zu 5 Fotos hochladen.\" ); }\n\t\t\t\t\tif ( rejected.type ) { problems.push( \"Fotos m\\u00fcssen im JPG-, JPEG- oder PNG-Format vorliegen.\" ); }\n\t\t\t\t\tif ( rejected.size ) { problems.push( \"Jedes Foto muss 5 MB oder kleiner sein.\" ); }\n\t\t\t\t\tif ( rejected.dupe ) { problems.push( \"Dieses Foto wurde bereits ausgew\\u00e4hlt.\" ); }\n\n\t\t\t\t\tsay( problems.join( ' ' ) );\n\t\t\t\t\tsync();\n\t\t\t\t} );\n\t\t\t}() );\n\t\t\t<\/script>\n\n\t\t\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_903064935 {\n  padding-top: 120px;\n  padding-bottom: 120px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"<p>Ein Problem mit dem Produkt melden Wenn es ein Problem mit Ihrem Produkt gibt, k\u00f6nnen Sie es hier melden. Dies umfasst fehlerhafte oder besch\u00e4digte Produkte sowie falsche oder unvollst\u00e4ndige Bestellungen. Sie k\u00f6nnen ein Problem melden, egal ob Sie es bemerkt haben, als das Produkt ankam, oder sp\u00e4ter bei der Benutzung. Die Meldung eines Produktproblems ist [&#8230;]\n","protected":false},"author":1056,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15917","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/aureo-collection.com\/de\/wp-json\/wp\/v2\/pages\/15917","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aureo-collection.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aureo-collection.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aureo-collection.com\/de\/wp-json\/wp\/v2\/users\/1056"}],"replies":[{"embeddable":true,"href":"https:\/\/aureo-collection.com\/de\/wp-json\/wp\/v2\/comments?post=15917"}],"version-history":[{"count":1,"href":"https:\/\/aureo-collection.com\/de\/wp-json\/wp\/v2\/pages\/15917\/revisions"}],"predecessor-version":[{"id":16184,"href":"https:\/\/aureo-collection.com\/de\/wp-json\/wp\/v2\/pages\/15917\/revisions\/16184"}],"wp:attachment":[{"href":"https:\/\/aureo-collection.com\/de\/wp-json\/wp\/v2\/media?parent=15917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}