{"id":15918,"date":"2026-08-28T23:13:35","date_gmt":"2026-08-28T21:13:35","guid":{"rendered":"https:\/\/aureo-collection.com\/report-a-problem-es\/"},"modified":"2026-09-10T00:29:55","modified_gmt":"2026-09-09T22:29:55","slug":"report-a-problem-es","status":"publish","type":"page","link":"https:\/\/aureo-collection.com\/es\/report-a-problem-es\/","title":{"rendered":"Reportar un problema con el producto"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_1272013020\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-592589429\">\n\n\t<div id=\"col-1422832306\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"aureo-legal\">\n<h1>Informar de un problema con el producto<\/h1>\n<p>Si hay un problema con su producto, puede informarlo aqu\u00ed. Esto incluye productos que est\u00e1n defectuosos o da\u00f1ados, as\u00ed como pedidos incorrectos o incompletos.<\/p>\n<p>Puedes reportar un problema ya sea que lo hayas notado cuando lleg\u00f3 el producto o m\u00e1s tarde mientras lo usabas.<\/p>\n<p>Informar sobre un problema con un producto es distinto del derecho de desistimiento de 14 d\u00edas.<\/p>\n\t<div class=\"aureo-withdrawal aureo-claim\">\n\n\t\t\n\t\t\t\n\t\t\t<form class=\"aureo-withdrawal__form\" method=\"post\" enctype=\"multipart\/form-data\">\n\t\t\t\t<input type=\"hidden\" id=\"aureo_claim_nonce\" name=\"aureo_claim_nonce\" value=\"05337fa150\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/es\/wp-json\/wp\/v2\/pages\/15918\" \/>\n\t\t\t\t<p class=\"aureo-withdrawal__field\">\n\t\t\t\t\t<label for=\"aureo-claim-order\">N\u00famero de pedido <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"text\" id=\"aureo-claim-order\" name=\"aureo_claim_order\" required autocomplete=\"off\"\n\t\t\t\t\t\tvalue=\"\">\n\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"aureo-withdrawal__field\">\n\t\t\t\t\t<label for=\"aureo-claim-email\">Direcci\u00f3n de correo electr\u00f3nico utilizada para el pedido <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"email\" id=\"aureo-claim-email\" name=\"aureo_claim_email\" required autocomplete=\"email\"\n\t\t\t\t\t\tvalue=\"\">\n\t\t\t\t<\/p>\n\n\t\t\t\t\t\t\t\t<fieldset class=\"aureo-withdrawal__field aureo-withdrawal__conditions\">\n\t\t\t\t\t<legend>\u00bfCu\u00e1l es el problema? <span aria-hidden=\"true\">*<\/span><\/legend>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"damaged\" required >\n\t\t\t\t\t\t\t<span>El producto est\u00e1 da\u00f1ado<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"faulty_defective\" required >\n\t\t\t\t\t\t\t<span>El producto es defectuoso \/ defectuosa.<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"wrong_product\" required >\n\t\t\t\t\t\t\t<span>Recib\u00ed el producto equivocado.<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"missing_items\" required >\n\t\t\t\t\t\t\t<span>Falta uno o m\u00e1s art\u00edculos\/accesorios.<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"other\" required >\n\t\t\t\t\t\t\t<span>Otro problema<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<\/fieldset>\n\n\t\t\t\t<p class=\"aureo-withdrawal__field\">\n\t\t\t\t\t<label for=\"aureo-claim-description\">Por favor, describe el problema. <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<span class=\"aureo-withdrawal__hint aureo-withdrawal__hint--before\">Por favor, describe lo que sucedi\u00f3 y qu\u00e9 parte del producto est\u00e1 afectada.<\/span>\n\t\t\t\t\t<textarea id=\"aureo-claim-description\" name=\"aureo_claim_description\" rows=\"5\" required\n\t\t\t\t\t\tmaxlength=\"4000\"><\/textarea>\n\t\t\t\t<\/p>\n\n\t\t\t\t<div class=\"aureo-withdrawal__field aureo-claim__upload\">\n\t\t\t\t\t<label for=\"aureo-claim-photos\">Sube fotos del problema <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<span class=\"aureo-withdrawal__hint aureo-withdrawal__hint--before\">Por favor, sube fotos claras que muestren el producto y el problema reportado.<\/span>\n\t\t\t\t\t<input type=\"file\" id=\"aureo-claim-photos\" name=\"aureo_claim_photos[]\" required multiple accept=\"image\/jpeg,image\/png,.jpg,.jpeg,.png\">\n\t\t\t\t\t<span class=\"aureo-withdrawal__hint\">\n\t\t\t\t\t\tJPG, JPEG o PNG. Hasta 5 fotos, cada una de 5 MB o m\u00e1s peque\u00f1a. Puedes a\u00f1adirlas unas pocas a la vez.\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t<ul class=\"aureo-claim__photos\" id=\"aureo-claim-photo-list\"><\/ul>\n\t\t\t\t\t<p class=\"aureo-claim__upload-error\" id=\"aureo-claim-photo-error\" role=\"alert\" hidden><\/p>\n\t\t\t\t\t<p class=\"aureo-withdrawal__hint\" id=\"aureo-claim-photo-count\" aria-live=\"polite\"><\/p>\n\t\t\t\t<\/div>\n\n\t\t\t\t<p class=\"aureo-withdrawal__actions\">\n\t\t\t\t\t<button type=\"submit\" name=\"aureo_claim_submit\" value=\"1\" class=\"button primary\">\n\t\t\t\t\t\tEnviar reclamaci\u00f3n de producto\t\t\t\t\t<\/button>\n\t\t\t\t<\/p>\n\t\t\t<\/form>\n\n\t\t\t<script>\n\t\t\t\/*\n\t\t\t * ACCUMULATING PHOTO PICKER.\n\t\t\t *\n\t\t\t * A file input REPLACES its selection every time the picker is used:\n\t\t\t * choose A, then choose B, and A is gone. Customers were losing\n\t\t\t * photos they believed they had attached. So the chosen files are\n\t\t\t * kept in an array here and written back into the input with a\n\t\t\t * DataTransfer, which means the input's own `files` -- the thing the\n\t\t\t * browser actually posts -- always equals the list on screen. There\n\t\t\t * is deliberately no separate \"preview\" state that could disagree\n\t\t\t * with what gets submitted.\n\t\t\t *\n\t\t\t * NONE OF THIS IS SECURITY. Everything below is convenience the\n\t\t\t * customer can bypass by disabling script; the server re-checks type,\n\t\t\t * bytes, size and count and remains the only authority.\n\t\t\t *\/\n\t\t\t( function () {\n\t\t\t\tvar input = document.getElementById( 'aureo-claim-photos' );\n\t\t\t\tvar list  = document.getElementById( 'aureo-claim-photo-list' );\n\t\t\t\tvar errEl = document.getElementById( 'aureo-claim-photo-error' );\n\t\t\t\tvar count = document.getElementById( 'aureo-claim-photo-count' );\n\n\t\t\t\tif ( ! input || ! list || ! window.DataTransfer ) { return; }\n\n\t\t\t\t\/\/ Without DataTransfer the input cannot be rewritten, so the\n\t\t\t\t\/\/ native (replacing) behaviour is left alone rather than shown a\n\t\t\t\t\/\/ list that would lie about what is being sent.\n\t\t\t\ttry { new DataTransfer(); } catch ( e ) { return; }\n\n\t\t\t\tvar MAX   = 5;\n\t\t\t\tvar BYTES = 5242880;\n\t\t\t\tvar OK    = { 'image\/jpeg': 1, 'image\/png': 1 };\n\t\t\t\tvar chosen = [];\n\t\t\t\tvar urls   = [];\n\n\t\t\t\tfunction say( message ) {\n\t\t\t\t\terrEl.textContent = message || '';\n\t\t\t\t\terrEl.hidden = ! message;\n\t\t\t\t}\n\n\t\t\t\tfunction same( a, b ) {\n\t\t\t\t\treturn a.name === b.name && a.size === b.size && a.lastModified === b.lastModified;\n\t\t\t\t}\n\n\t\t\t\tfunction sync() {\n\t\t\t\t\tvar dt = new DataTransfer();\n\t\t\t\t\tchosen.forEach( function ( f ) { dt.items.add( f ); } );\n\t\t\t\t\tinput.files = dt.files;\n\n\t\t\t\t\turls.forEach( URL.revokeObjectURL );\n\t\t\t\t\turls = [];\n\t\t\t\t\tlist.textContent = '';\n\n\t\t\t\t\tchosen.forEach( function ( file, i ) {\n\t\t\t\t\t\tvar li  = document.createElement( 'li' );\n\t\t\t\t\t\tvar img = document.createElement( 'img' );\n\t\t\t\t\t\tvar url = URL.createObjectURL( file );\n\t\t\t\t\t\turls.push( url );\n\t\t\t\t\t\timg.src = url;\n\t\t\t\t\t\timg.alt = '';           \/\/ decorative: the filename carries the meaning\n\t\t\t\t\t\timg.className = 'aureo-claim__thumb';\n\n\t\t\t\t\t\tvar name = document.createElement( 'span' );\n\t\t\t\t\t\tname.className = 'aureo-claim__filename';\n\t\t\t\t\t\tname.textContent = file.name;\n\n\t\t\t\t\t\tvar btn = document.createElement( 'button' );\n\t\t\t\t\t\tbtn.type = 'button';\n\t\t\t\t\t\tbtn.className = 'aureo-claim__remove';\n\t\t\t\t\t\tbtn.textContent = \"Eliminar\";\n\t\t\t\t\t\t\/\/ The visible word is \"Remove\" for everyone; the\n\t\t\t\t\t\t\/\/ accessible name says WHICH photo, because five\n\t\t\t\t\t\t\/\/ identical \"Remove\" buttons are useless read aloud.\n\t\t\t\t\t\tbtn.setAttribute( 'aria-label', btn.textContent + ' ' + file.name );\n\t\t\t\t\t\tbtn.addEventListener( 'click', function () {\n\t\t\t\t\t\t\tchosen.splice( i, 1 );\n\t\t\t\t\t\t\tsay( '' );\n\t\t\t\t\t\t\tsync();\n\t\t\t\t\t\t\tinput.focus();\n\t\t\t\t\t\t} );\n\n\t\t\t\t\t\tli.appendChild( img );\n\t\t\t\t\t\tli.appendChild( name );\n\t\t\t\t\t\tli.appendChild( btn );\n\t\t\t\t\t\tlist.appendChild( li );\n\t\t\t\t\t} );\n\n\t\t\t\t\tcount.textContent = chosen.length\n\t\t\t\t\t\t? chosen.length + \" de \" + MAX + \" fotos seleccionadas.\"\t\t\t\t\t\t: '';\n\t\t\t\t}\n\n\t\t\t\tinput.addEventListener( 'change', function () {\n\t\t\t\t\tvar incoming = Array.prototype.slice.call( input.files );\n\t\t\t\t\tvar rejected = { type: 0, size: 0, dupe: 0 };\n\t\t\t\t\tvar full     = false;\n\n\t\t\t\t\tincoming.forEach( function ( file ) {\n\t\t\t\t\t\tif ( chosen.length >= MAX ) { full = true; return; }\n\t\t\t\t\t\tif ( ! OK[ file.type ] ) { rejected.type++; return; }\n\t\t\t\t\t\tif ( file.size > BYTES ) { rejected.size++; return; }\n\t\t\t\t\t\tif ( chosen.some( function ( f ) { return same( f, file ); } ) ) { rejected.dupe++; return; }\n\t\t\t\t\t\tchosen.push( file );\n\t\t\t\t\t} );\n\n\t\t\t\t\t\/*\n\t\t\t\t\t * Say what was dropped and why. Silently discarding a photo\n\t\t\t\t\t * the customer believes they attached is the failure this\n\t\t\t\t\t * whole change exists to fix, so it must not reappear here.\n\t\t\t\t\t *\/\n\t\t\t\t\tvar problems = [];\n\t\t\t\t\tif ( full ) { problems.push( \"Puedes subir hasta 5 fotos.\" ); }\n\t\t\t\t\tif ( rejected.type ) { problems.push( \"Las fotos deben ser JPG, JPEG o PNG.\" ); }\n\t\t\t\t\tif ( rejected.size ) { problems.push( \"Cada foto debe ser de 5 MB o menos.\" ); }\n\t\t\t\t\tif ( rejected.dupe ) { problems.push( \"Esa foto ya fue seleccionada.\" ); }\n\n\t\t\t\t\tsay( problems.join( ' ' ) );\n\t\t\t\t\tsync();\n\t\t\t\t} );\n\t\t\t}() );\n\t\t\t<\/script>\n\n\t\t\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1272013020 {\n  padding-top: 120px;\n  padding-bottom: 120px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"<p>Informar de un problema con el producto Si hay un problema con su producto, puede informarlo aqu\u00ed. Esto incluye productos que est\u00e1n defectuosos o da\u00f1ados, as\u00ed como pedidos incorrectos o incompletos. Puedes reportar un problema ya sea que lo hayas notado cuando lleg\u00f3 el producto o m\u00e1s tarde mientras lo usabas. Informar sobre un problema [&#8230;]\n","protected":false},"author":1056,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15918","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/aureo-collection.com\/es\/wp-json\/wp\/v2\/pages\/15918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aureo-collection.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aureo-collection.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aureo-collection.com\/es\/wp-json\/wp\/v2\/users\/1056"}],"replies":[{"embeddable":true,"href":"https:\/\/aureo-collection.com\/es\/wp-json\/wp\/v2\/comments?post=15918"}],"version-history":[{"count":1,"href":"https:\/\/aureo-collection.com\/es\/wp-json\/wp\/v2\/pages\/15918\/revisions"}],"predecessor-version":[{"id":16185,"href":"https:\/\/aureo-collection.com\/es\/wp-json\/wp\/v2\/pages\/15918\/revisions\/16185"}],"wp:attachment":[{"href":"https:\/\/aureo-collection.com\/es\/wp-json\/wp\/v2\/media?parent=15918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}