{"id":15222,"date":"2026-08-28T23:13:35","date_gmt":"2026-08-28T21:13:35","guid":{"rendered":"https:\/\/aureo-collection.com\/report-a-problem-hu\/"},"modified":"2026-09-08T01:49:38","modified_gmt":"2026-09-07T23:49:38","slug":"report-a-problem-hu","status":"publish","type":"page","link":"https:\/\/aureo-collection.com\/hu\/report-a-problem-hu\/","title":{"rendered":"Jelentsen egy probl\u00e9m\u00e1t a term\u00e9kkel kapcsolatban."},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_772124473\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1815537312\">\n\n\t<div id=\"col-437649752\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"aureo-legal\">\n<h1>Jelentsen egy probl\u00e9m\u00e1t a term\u00e9kkel kapcsolatban.<\/h1>\n<p>Ha probl\u00e9m\u00e1ja van a term\u00e9k\u00e9vel, itt bejelentheti. Ez mag\u00e1ban foglalja a hib\u00e1s vagy s\u00e9r\u00fclt term\u00e9keket, valamint a helytelen vagy hi\u00e1nyos rendel\u00e9seket.<\/p>\n<p>Jelentheti a probl\u00e9m\u00e1t, ak\u00e1r akkor vette \u00e9szre, amikor a term\u00e9k meg\u00e9rkezett, ak\u00e1r k\u00e9s\u0151bb, haszn\u00e1lat k\u00f6zben.<\/p>\n<p>A term\u00e9kprobl\u00e9ma bejelent\u00e9se k\u00fcl\u00f6nb\u00f6zik a 14 napos el\u00e1ll\u00e1si jogt\u00f3l.<\/p>\n\t<div class=\"aureo-withdrawal aureo-claim\">\n\n\t\t\n\t\t\t\n\t\t\t<form class=\"aureo-withdrawal__form\" method=\"post\" enctype=\"multipart\/form-data\">\n\t\t\t\t<input type=\"hidden\" id=\"aureo_claim_nonce\" name=\"aureo_claim_nonce\" value=\"93d3857c38\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/hu\/wp-json\/wp\/v2\/pages\/15222\" \/>\n\t\t\t\t<p class=\"aureo-withdrawal__field\">\n\t\t\t\t\t<label for=\"aureo-claim-order\">Rendel\u00e9si sz\u00e1m <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"text\" id=\"aureo-claim-order\" name=\"aureo_claim_order\" required autocomplete=\"off\"\n\t\t\t\t\t\tvalue=\"\">\n\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"aureo-withdrawal__field\">\n\t\t\t\t\t<label for=\"aureo-claim-email\">A rendel\u00e9shez haszn\u00e1lt e-mail c\u00edm <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"email\" id=\"aureo-claim-email\" name=\"aureo_claim_email\" required autocomplete=\"email\"\n\t\t\t\t\t\tvalue=\"\">\n\t\t\t\t<\/p>\n\n\t\t\t\t\t\t\t\t<fieldset class=\"aureo-withdrawal__field aureo-withdrawal__conditions\">\n\t\t\t\t\t<legend>Mi a probl\u00e9ma? <span aria-hidden=\"true\">*<\/span><\/legend>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"damaged\" required >\n\t\t\t\t\t\t\t<span>A term\u00e9k s\u00e9r\u00fclt.<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"faulty_defective\" required >\n\t\t\t\t\t\t\t<span>A term\u00e9k hib\u00e1s vagy nem m\u0171k\u00f6dik<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"wrong_product\" required >\n\t\t\t\t\t\t\t<span>Rossz term\u00e9ket kaptam.<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"missing_items\" required >\n\t\t\t\t\t\t\t<span>Egy vagy t\u00f6bb t\u00e9tel\/kieg\u00e9sz\u00edt\u0151 hi\u00e1nyzik.<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<label class=\"aureo-withdrawal__choice\">\n\t\t\t\t\t\t\t<input type=\"radio\" name=\"aureo_claim_problem\" value=\"other\" required >\n\t\t\t\t\t\t\t<span>M\u00e1sik probl\u00e9ma<\/span>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<\/fieldset>\n\n\t\t\t\t<p class=\"aureo-withdrawal__field\">\n\t\t\t\t\t<label for=\"aureo-claim-description\">K\u00e9rlek, \u00edrd le a probl\u00e9m\u00e1t. <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<span class=\"aureo-withdrawal__hint aureo-withdrawal__hint--before\">K\u00e9rlek, \u00edrd le, mi t\u00f6rt\u00e9nt, \u00e9s melyik r\u00e9sze \u00e9rintett a term\u00e9knek.<\/span>\n\t\t\t\t\t<textarea id=\"aureo-claim-description\" name=\"aureo_claim_description\" rows=\"5\" required\n\t\t\t\t\t\tmaxlength=\"4000\"><\/textarea>\n\t\t\t\t<\/p>\n\n\t\t\t\t<div class=\"aureo-withdrawal__field aureo-claim__upload\">\n\t\t\t\t\t<label for=\"aureo-claim-photos\">T\u00f6ltsd fel a probl\u00e9m\u00e1r\u00f3l k\u00e9sz\u00fclt f\u00e9nyk\u00e9peket. <span aria-hidden=\"true\">*<\/span><\/label>\n\t\t\t\t\t<span class=\"aureo-withdrawal__hint aureo-withdrawal__hint--before\">K\u00e9rj\u00fck, t\u00f6lts\u00f6n fel tiszta f\u00e9nyk\u00e9peket, amelyek megmutatj\u00e1k a term\u00e9ket \u00e9s a bejelentett probl\u00e9m\u00e1t.<\/span>\n\t\t\t\t\t<input type=\"file\" id=\"aureo-claim-photos\" name=\"aureo_claim_photos[]\" required multiple accept=\"image\/jpeg,image\/png,.jpg,.jpeg,.png\">\n\t\t\t\t\t<span class=\"aureo-withdrawal__hint\">\n\t\t\t\t\t\tJPG, JPEG vagy PNG. Legfeljebb 5 f\u00e9nyk\u00e9p, mindegyik 5 MB vagy kisebb. N\u00e9h\u00e1nyat egyszerre adhatsz hozz\u00e1.\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t<ul class=\"aureo-claim__photos\" id=\"aureo-claim-photo-list\"><\/ul>\n\t\t\t\t\t<p class=\"aureo-claim__upload-error\" id=\"aureo-claim-photo-error\" role=\"alert\" hidden><\/p>\n\t\t\t\t\t<p class=\"aureo-withdrawal__hint\" id=\"aureo-claim-photo-count\" aria-live=\"polite\"><\/p>\n\t\t\t\t<\/div>\n\n\t\t\t\t<p class=\"aureo-withdrawal__actions\">\n\t\t\t\t\t<button type=\"submit\" name=\"aureo_claim_submit\" value=\"1\" class=\"button primary\">\n\t\t\t\t\t\tTerm\u00e9kig\u00e9ny beny\u00fajt\u00e1sa\t\t\t\t\t<\/button>\n\t\t\t\t<\/p>\n\t\t\t<\/form>\n\n\t\t\t<script>\n\t\t\t\/*\n\t\t\t * ACCUMULATING PHOTO PICKER.\n\t\t\t *\n\t\t\t * A file input REPLACES its selection every time the picker is used:\n\t\t\t * choose A, then choose B, and A is gone. Customers were losing\n\t\t\t * photos they believed they had attached. So the chosen files are\n\t\t\t * kept in an array here and written back into the input with a\n\t\t\t * DataTransfer, which means the input's own `files` -- the thing the\n\t\t\t * browser actually posts -- always equals the list on screen. There\n\t\t\t * is deliberately no separate \"preview\" state that could disagree\n\t\t\t * with what gets submitted.\n\t\t\t *\n\t\t\t * NONE OF THIS IS SECURITY. Everything below is convenience the\n\t\t\t * customer can bypass by disabling script; the server re-checks type,\n\t\t\t * bytes, size and count and remains the only authority.\n\t\t\t *\/\n\t\t\t( function () {\n\t\t\t\tvar input = document.getElementById( 'aureo-claim-photos' );\n\t\t\t\tvar list  = document.getElementById( 'aureo-claim-photo-list' );\n\t\t\t\tvar errEl = document.getElementById( 'aureo-claim-photo-error' );\n\t\t\t\tvar count = document.getElementById( 'aureo-claim-photo-count' );\n\n\t\t\t\tif ( ! input || ! list || ! window.DataTransfer ) { return; }\n\n\t\t\t\t\/\/ Without DataTransfer the input cannot be rewritten, so the\n\t\t\t\t\/\/ native (replacing) behaviour is left alone rather than shown a\n\t\t\t\t\/\/ list that would lie about what is being sent.\n\t\t\t\ttry { new DataTransfer(); } catch ( e ) { return; }\n\n\t\t\t\tvar MAX   = 5;\n\t\t\t\tvar BYTES = 5242880;\n\t\t\t\tvar OK    = { 'image\/jpeg': 1, 'image\/png': 1 };\n\t\t\t\tvar chosen = [];\n\t\t\t\tvar urls   = [];\n\n\t\t\t\tfunction say( message ) {\n\t\t\t\t\terrEl.textContent = message || '';\n\t\t\t\t\terrEl.hidden = ! message;\n\t\t\t\t}\n\n\t\t\t\tfunction same( a, b ) {\n\t\t\t\t\treturn a.name === b.name && a.size === b.size && a.lastModified === b.lastModified;\n\t\t\t\t}\n\n\t\t\t\tfunction sync() {\n\t\t\t\t\tvar dt = new DataTransfer();\n\t\t\t\t\tchosen.forEach( function ( f ) { dt.items.add( f ); } );\n\t\t\t\t\tinput.files = dt.files;\n\n\t\t\t\t\turls.forEach( URL.revokeObjectURL );\n\t\t\t\t\turls = [];\n\t\t\t\t\tlist.textContent = '';\n\n\t\t\t\t\tchosen.forEach( function ( file, i ) {\n\t\t\t\t\t\tvar li  = document.createElement( 'li' );\n\t\t\t\t\t\tvar img = document.createElement( 'img' );\n\t\t\t\t\t\tvar url = URL.createObjectURL( file );\n\t\t\t\t\t\turls.push( url );\n\t\t\t\t\t\timg.src = url;\n\t\t\t\t\t\timg.alt = '';           \/\/ decorative: the filename carries the meaning\n\t\t\t\t\t\timg.className = 'aureo-claim__thumb';\n\n\t\t\t\t\t\tvar name = document.createElement( 'span' );\n\t\t\t\t\t\tname.className = 'aureo-claim__filename';\n\t\t\t\t\t\tname.textContent = file.name;\n\n\t\t\t\t\t\tvar btn = document.createElement( 'button' );\n\t\t\t\t\t\tbtn.type = 'button';\n\t\t\t\t\t\tbtn.className = 'aureo-claim__remove';\n\t\t\t\t\t\tbtn.textContent = \"Elt\\u00e1vol\\u00edt\\u00e1s\";\n\t\t\t\t\t\t\/\/ The visible word is \"Remove\" for everyone; the\n\t\t\t\t\t\t\/\/ accessible name says WHICH photo, because five\n\t\t\t\t\t\t\/\/ identical \"Remove\" buttons are useless read aloud.\n\t\t\t\t\t\tbtn.setAttribute( 'aria-label', btn.textContent + ' ' + file.name );\n\t\t\t\t\t\tbtn.addEventListener( 'click', function () {\n\t\t\t\t\t\t\tchosen.splice( i, 1 );\n\t\t\t\t\t\t\tsay( '' );\n\t\t\t\t\t\t\tsync();\n\t\t\t\t\t\t\tinput.focus();\n\t\t\t\t\t\t} );\n\n\t\t\t\t\t\tli.appendChild( img );\n\t\t\t\t\t\tli.appendChild( name );\n\t\t\t\t\t\tli.appendChild( btn );\n\t\t\t\t\t\tlist.appendChild( li );\n\t\t\t\t\t} );\n\n\t\t\t\t\tcount.textContent = chosen.length\n\t\t\t\t\t\t? chosen.length + \" a \" + MAX + \" kiv\\u00e1lasztott f\\u00e9nyk\\u00e9pek.\"\t\t\t\t\t\t: '';\n\t\t\t\t}\n\n\t\t\t\tinput.addEventListener( 'change', function () {\n\t\t\t\t\tvar incoming = Array.prototype.slice.call( input.files );\n\t\t\t\t\tvar rejected = { type: 0, size: 0, dupe: 0 };\n\t\t\t\t\tvar full     = false;\n\n\t\t\t\t\tincoming.forEach( function ( file ) {\n\t\t\t\t\t\tif ( chosen.length >= MAX ) { full = true; return; }\n\t\t\t\t\t\tif ( ! OK[ file.type ] ) { rejected.type++; return; }\n\t\t\t\t\t\tif ( file.size > BYTES ) { rejected.size++; return; }\n\t\t\t\t\t\tif ( chosen.some( function ( f ) { return same( f, file ); } ) ) { rejected.dupe++; return; }\n\t\t\t\t\t\tchosen.push( file );\n\t\t\t\t\t} );\n\n\t\t\t\t\t\/*\n\t\t\t\t\t * Say what was dropped and why. Silently discarding a photo\n\t\t\t\t\t * the customer believes they attached is the failure this\n\t\t\t\t\t * whole change exists to fix, so it must not reappear here.\n\t\t\t\t\t *\/\n\t\t\t\t\tvar problems = [];\n\t\t\t\t\tif ( full ) { problems.push( \"Legfeljebb 5 f\\u00e9nyk\\u00e9pet t\\u00f6lthetsz fel.\" ); }\n\t\t\t\t\tif ( rejected.type ) { problems.push( \"A f\\u00e9nyk\\u00e9peknek JPG, JPEG vagy PNG form\\u00e1tum\\u00faaknak kell lenni\\u00fck.\" ); }\n\t\t\t\t\tif ( rejected.size ) { problems.push( \"Minden f\\u00e9nyk\\u00e9pnek 5 MB vagy ann\\u00e1l kisebb m\\u00e9ret\\u0171nek kell lennie.\" ); }\n\t\t\t\t\tif ( rejected.dupe ) { problems.push( \"Az a f\\u00e9nyk\\u00e9p m\\u00e1r ki lett v\\u00e1lasztva.\" ); }\n\n\t\t\t\t\tsay( problems.join( ' ' ) );\n\t\t\t\t\tsync();\n\t\t\t\t} );\n\t\t\t}() );\n\t\t\t<\/script>\n\n\t\t\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_772124473 {\n  padding-top: 120px;\n  padding-bottom: 120px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"<p>Jelentsen egy probl\u00e9m\u00e1t a term\u00e9kkel kapcsolatban. Ha probl\u00e9m\u00e1ja van a term\u00e9k\u00e9vel, itt bejelentheti. Ez mag\u00e1ban foglalja a hib\u00e1s vagy s\u00e9r\u00fclt term\u00e9keket, valamint a helytelen vagy hi\u00e1nyos rendel\u00e9seket. Jelentheti a probl\u00e9m\u00e1t, ak\u00e1r akkor vette \u00e9szre, amikor a term\u00e9k meg\u00e9rkezett, ak\u00e1r k\u00e9s\u0151bb, haszn\u00e1lat k\u00f6zben. A term\u00e9kprobl\u00e9ma bejelent\u00e9se k\u00fcl\u00f6nb\u00f6zik a 14 napos el\u00e1ll\u00e1si jogt\u00f3l. Rendel\u00e9si sz\u00e1m * A [&#8230;]\n","protected":false},"author":1056,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15222","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/aureo-collection.com\/hu\/wp-json\/wp\/v2\/pages\/15222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aureo-collection.com\/hu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aureo-collection.com\/hu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aureo-collection.com\/hu\/wp-json\/wp\/v2\/users\/1056"}],"replies":[{"embeddable":true,"href":"https:\/\/aureo-collection.com\/hu\/wp-json\/wp\/v2\/comments?post=15222"}],"version-history":[{"count":0,"href":"https:\/\/aureo-collection.com\/hu\/wp-json\/wp\/v2\/pages\/15222\/revisions"}],"wp:attachment":[{"href":"https:\/\/aureo-collection.com\/hu\/wp-json\/wp\/v2\/media?parent=15222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}