Shipping & Returns

Last updated: 2 September 2026

Shipping

Where We Deliver

We deliver to supported destinations within the European Union.

We currently do not deliver to:

  • Cyprus and Malta;
  • the Canary Islands, Ceuta and Melilla;
  • Madeira and the Azores;
  • Åland;
  • Büsingen and Heligoland;
  • Mount Athos;
  • Livigno and Campione d’Italia;
  • Guadeloupe, French Guiana, Martinique, Mayotte, Réunion and Saint-Martin.

If we do not deliver to your location, no delivery option will be available at checkout.

Delivery Costs

Shipping is free.

Multiple Parcels

Your order may arrive in more than one parcel. This does not result in any additional shipping charge.

Available delivery methods are shown at checkout before you place your order.

Order Processing

We prepare your order for dispatch once payment has been successfully received.

Where dispatch confirmation or tracking information is available for your order, we will send it to you by email.

Estimated Delivery

Estimated delivery times are shown on the website or at checkout. These are estimates and are not guaranteed delivery dates.

Delivery may occasionally be affected by product availability, carrier delays, public holidays, weather, unusually high order volumes or other circumstances outside our reasonable control.

Right of Withdrawal

If you are purchasing as a consumer, you have the right to withdraw from your purchase without giving a reason within 14 days of receiving the goods, subject to statutory exceptions.

If goods from the same order are delivered separately, the 14-day period begins when you receive the last item. If a product consists of several parts or pieces delivered separately, the period begins when you receive the last part or piece.

To exercise your right of withdrawal, you must notify us within 14 days of receiving the goods.

You can do this by:

  • completing our Withdrawal Form (preferred option); or
  • emailing us at info@aureo-collection.com. Your email must include your order number, the email address used for the order, and a clear statement that you wish to withdraw from the purchase.

If you are withdrawing from only part of an order, please also identify the item or items concerned.

Returning Goods After Withdrawal

After notifying us that you wish to withdraw from your purchase, you must send the goods back within 14 days.

We will provide the return address and return instructions.

For a change-of-mind withdrawal, you bear the direct cost of returning the goods.

Condition of Goods Returned After Withdrawal

You may try on and inspect the product before deciding whether to keep it.

The product must be returned with its case, cleaning cloth and original product box. The outer shipping packaging is not required.

If the product shows signs of use beyond normal trying on and inspection, the refund will be reduced by the amount by which that use has reduced the value of the product.

If the case, cleaning cloth or original product box is missing, the refund will be reduced by the resulting loss in value.

Refunds After Withdrawal

Once we receive the returned goods, we will inspect them to confirm their condition and that the items supplied with the product have been returned.

If everything is in order, we will refund the full amount due.

If the product shows signs of use beyond normal trying on and inspection, or if the case, cleaning cloth or original product box is missing, the refund will be reduced by the resulting loss in value.

We will process the refund after the inspection, within the time limits required by applicable consumer law.

Refunds are made using the same payment method used for the original purchase, unless another method is agreed.

Visible Damage on Delivery

If the product or parcel arrives with visible damage, contact us within 48 hours of delivery and provide your order number and photographs showing, where relevant:

  • the damage;
  • the product;
  • the product packaging;
  • the outer shipping packaging;
  • the shipping label.

Keep the product and relevant packaging until we have reviewed the evidence and provided further instructions.

We will review the evidence and provide instructions on what to do next.

Incorrect Item

If you receive an item different from the one you ordered, please contact us and provide your order number and a photo of the item received.

We will arrange and pay for the return. We will send you the correct item or, if it is unavailable, issue a refund.

Faults After the 14-Day Withdrawal Period

If a fault becomes apparent after the 14-day withdrawal period has ended, please contact us as soon as you become aware of it.

Your statutory rights regarding faulty goods also apply during the first 14 days and are separate from your right of withdrawal.

We are liable for defects that the goods have on delivery and that become apparent within two years of delivery, in accordance with applicable consumer law.

Where we are responsible for a faulty product, we will arrange and pay for the necessary return.

Damage caused by misuse, accidental damage, unauthorised modification or ordinary wear and tear is not considered a defect for which we are responsible.

Contact

AUREO Collection
operated by bizcommerce s. r. o.
Email: info@aureo-collection.com

See also our Terms & Conditions and Privacy Policy.